Member Services Attendant (Oshkosh Downtown YMCA)

Oshkosh Community YMCA; Oshkosh (WI); On-site; USD 27,000 - 38,000; Full time

Job summary

The Oshkosh Community YMCA is seeking Welcome Desk staff to create a welcoming environment, validate memberships, enroll new members, and assist with program registration. The role emphasizes friendly service, organization, and teamwork.

CPR/AED certification must be completed within 90 days of hire, and prior customer service experience is preferred to help members learn, grow and thrive. Join a healthy, positive, and flexible employer that trains the right candidates and empowers you to make a

Qualifications

• Must have at least 1 year of customer service experience.
• Excellent organizational, interpersonal, computer and communications skills required.
• CPR/AED Certification must be completed within 90 days of hire.

Responsibilities

• Validate memberships and enroll new members.
• Facilitate program registration.
• Provide support to members and staff.

Skills

Customer service

Interpersonal communication

Organizational skills

Computer skills

Communication

Education

CPR/AED Certification

Job description

Hours are Monday, Tuesday, Friday from 4:30-9am.

The Oshkosh Y is seeking energetic, positive, and caring team members. The Y is a healthy, positive, flexible employer willing to train the right candidates and empower you to make a difference. Member Service staff create a welcoming environment, supports our members through their use of the Y and ensures that everyone has the opportunity to learn, grow and thrive.

Welcome Desk staff are professional administrative staff who validate memberships, enroll new members, facilitate program registration, and provide support to both members and staff. Welcome Desk staff are knowledgeable about all the Y's programs and services, answer questions and help members navigate their use of the Y.

Qualifications

Applicants must be able to move freely throughout the building. The ideal candidate would have a minimum of one year experience in customer service. Excellent organizational, interpersonal, computer and communications skills required. Demonstrated ability to develop and teach skills required. Provided CPR/AED Certification must be completed within 90 days of hire. Y leaders act with intention to connect people to our cause through service and engagement principles. Every day we Welcome, Connect, Support and Invite.