Member Services Associate — Welcoming, Enrollments & Access

Young Mens Christian Association; Chapin (SC); On-site; USD 16,531 - 22,041; Full time

Job summary

Young Men's Christian Association seeks a friendly Member Services Representative to welcome members and guests, answer inquiries, and assist with membership and program registrations. You will manage check-ins, verify status, and process payments with a focus on accuracy and outstanding customer service.

Responsibilities include greeting visitors, assisting with account management, and supporting promotions and outreach.

Qualifications

• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and multitasking abilities, with attention to detail.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in computer applications including Microsoft Office and database software.

Responsibilities

• Greet members and guests and provide information about programs, services, events, and membership options.
• Assist with membership inquiries, account management, and program registrations; process memberships, renewals, and cancellations.
• Monitor facility access, verify memberships, and enforce policies.
• Handle payments and reconcile cash drawers; record transactions and prepare deposits.

Skills

Customer service

Interpersonal skills

Multitasking

Communication skills

Cash handling

Front desk operations

Tools

Microsoft Office

Database software

Job description

Young Men's Christian Association seeks a friendly Member Services Representative to welcome members and guests, answer inquiries, and assist with membership and program registrations. You will manage check-ins, verify status, and process payments with a focus on accuracy and outstanding customer service.

Responsibilities include greeting visitors, assisting with account management, and supporting promotions and outreach.