Member Experience & Engagement Specialist

YMCA of Greater Houston; Houston (TX); On-site; USD 18,000 - 22,000; Full time

Job summary

YMCA of Greater Houston is seeking a friendly Membership Services Associate to welcome current and prospective members. You will answer inquiries, process membership applications, enroll new members, and support class registrations.

This role emphasizes positive communication, adherence to YMCA values, and delivering prompt, courteous service in person and over the phone. Training and teamwork are emphasized.

Qualifications

• Minimum age of 16.
• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes YMCA five core values in all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt, courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Report suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Sales experience

Problem solving

Basic computer skills

Job description

YMCA of Greater Houston is seeking a friendly Membership Services Associate to welcome current and prospective members. You will answer inquiries, process membership applications, enroll new members, and support class registrations.

This role emphasizes positive communication, adherence to YMCA values, and delivering prompt, courteous service in person and over the phone. Training and teamwork are emphasized.