Member Services Associate — Weekend/Evening PT

First National Bankers Bank; Richmond (IN); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness in Indiana is seeking a Part Time Member Services Representative for weekend and evening hours. The role focuses on greeting members, handling front desk duties, and guiding tours and signups while maintaining a welcoming atmosphere.

Responsibilities include answering calls, processing memberships and payments on the POS, and ensuring clean, safe facilities. Bilingual English/Spanish are encouraged to apply, and training and PTO are provided.

Qualifications

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers.
• Prior Customer Service experience preferred
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Obtain and maintain CPR/AED Certification within time frames required by company.

Responsibilities

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Skills

Exceptional customer service

Professional communication

Punctuality and reliability

Teamwork

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness in Indiana is seeking a Part Time Member Services Representative for weekend and evening hours. The role focuses on greeting members, handling front desk duties, and guiding tours and signups while maintaining a welcoming atmosphere.

Responsibilities include answering calls, processing memberships and payments on the POS, and ensuring clean, safe facilities. Bilingual English/Spanish are encouraged to apply, and training and PTO are provided.