Evening Member Services Pro — Front Desk (FT)

Planet Fitness; Springboro (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness in Indiana is seeking a motivated Member Services Representative to join the team. This on-site role focuses on delivering a superior member experience, handling inquiries, and processing memberships with a friendly, professional approach.

Responsibilities include greeting members, assisting with tours and sign-ups, managing payments, and maintaining club cleanliness and organization. Bilingual English/Spanish are encouraged to apply.

Qualifications

• Must be 18 years of age or older.
• Must work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member interactions.
• Commitment to cleanliness and creating a positive member experience.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns.

Skills

Bilingual English/Spanish

Customer service

On-site presence

Tools

POS system

Job description

Planet Fitness in Indiana is seeking a motivated Member Services Representative to join the team. This on-site role focuses on delivering a superior member experience, handling inquiries, and processing memberships with a friendly, professional approach.

Responsibilities include greeting members, assisting with tours and sign-ups, managing payments, and maintaining club cleanliness and organization. Bilingual English/Spanish are encouraged to apply.