Member Services Associate – Travel & Membership

The Auto Club Group; Warren (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A large automobile club is hiring a full-time Member Representative I at its Warren, MI Branch Office. This role involves serving customers, promoting travel and membership products, and resolving complaints. Candidates should thrive in a fast-paced environment focusing on customer satisfaction while completing required training. The position calls for effective communication and proficiency in software applications like Word and Excel. Irregular hours, including weekends, may be required.

Qualifications

• Successful completion of required training within 6 months.
• Experience in a customer-focused environment.

Responsibilities

• Serve and sell travel and membership products.
• Handle customer inquiries and complaints.
• Support sales staff during peak periods.

Skills

Customer service-oriented

Multi-tasking

Effective communication

Problem-solving

Tools

Microsoft Word

Microsoft Excel

Job description

A large automobile club is hiring a full-time Member Representative I at its Warren, MI Branch Office. This role involves serving customers, promoting travel and membership products, and resolving complaints. Candidates should thrive in a fast-paced environment focusing on customer satisfaction while completing required training. The position calls for effective communication and proficiency in software applications like Word and Excel. Irregular hours, including weekends, may be required.