Member Services Agent – Travel & Membership

The Auto Club Group; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

The Auto Club Group is seeking a Member Representative I at the Grand Rapids, MI Branch Office. This role involves providing support services to members by selling travel and membership products, managing customer inquiries, and resolving complaints while promoting Auto Club Group services.

Qualified candidates should have experience in customer service, strong communication skills, and the ability to work in a fast-paced environment. The position may require working irregular hours, including holidays and weekends.

Qualifications

• Successful completion of customer service training within 6 months of hire.
• Experience in a customer focused environment.
• Ability to promote sales of products and services.

Responsibilities

• Provide support services to members including selling travel and membership products.
• Respond to customer inquiries and resolve complaints.
• Promote Auto Club Group products and participate in office events.

Skills

Customer service

Multi-tasking

Effective communication

Basic mathematical calculations

Tools

Word software application

Excel software application

Job description

The Auto Club Group is seeking a Member Representative I at the Grand Rapids, MI Branch Office. This role involves providing support services to members by selling travel and membership products, managing customer inquiries, and resolving complaints while promoting Auto Club Group services.

Qualified candidates should have experience in customer service, strong communication skills, and the ability to work in a fast-paced environment. The position may require working irregular hours, including holidays and weekends.