Member Services & Travel Insurance Associate

The Auto Club Group; Utica (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading automobile club in Utica, Michigan, is seeking a full-time Member Representative II. This role involves providing exceptional customer service, processing insurance policies, and conducting promotional calls. The ideal candidate will have strong communication skills and a state Property & Casualty license. Join a team dedicated to member satisfaction and community engagement while working in a fast-paced environment.

Qualifications

• Experience providing a high level of customer-focused service.
• Ability to take payments and respond to billing questions.
• Strong communication skills in both verbal and written form.

Responsibilities

• Servicing insurance policies and processing applications.
• Conducting outbound promotional calls as requested by management.
• Resolving member/customer complaints and promoting customer satisfaction.

Skills

Customer service

Sales processing

Promotional calls

Insurance and travel terminology

Education

State Property & Casualty license

Travel accreditation (e.g. Disney college of knowledge)

Tools

Word

Excel

Focal Point

Job description

A leading automobile club in Utica, Michigan, is seeking a full-time Member Representative II. This role involves providing exceptional customer service, processing insurance policies, and conducting promotional calls. The ideal candidate will have strong communication skills and a state Property & Casualty license. Join a team dedicated to member satisfaction and community engagement while working in a fast-paced environment.