Member Representative I

The Auto Club Group; Coldwater (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

The Auto Club Group in Coldwater, MI is hiring a full-time Member Representative I to provide high-level support services related to insurance and travel sales. The ideal candidate will assist in sales processing, provide customer service, and help with promotional activities.

The role requires strong customer service skills, effective communication, and the ability to perform transactions accurately. Candidates should be prepared for a fast-paced work environment and must obtain necessary licenses shortly after hiring.

Qualifications

• Attain and maintain the appropriate state property & casualty license within 60 days of hire.
• Successful completion of customer service and payment processing training within 6 months of hire.

Responsibilities

• Provide high-level support services related to sales and service.
• Assist management in basic training of less senior personnel.
• Conduct outbound promotional calls and promote club products.

Skills

Customer service

Insurance policies servicing

Payment processing

Computer software applications

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

AAA, the nation’s largest automobile club, is hiring a full-time Member Representative I in at the Coldwater, MI Branch Office. We’re looking for qualified individuals to fill this position.

The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million members across 11 states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois, Minnesota and Tennessee; and a portion of Indiana. ACG belongs to the national AAA federation with nearly 53 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety.

Job Description

Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with company and national AAA approved procedures. Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Responds to customer inquiries and refers to agent when appropriate. Provides a high level of administrative support to travel and insurance agents during peak periods.

Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. Conducts outbound promotional call activities per management request and provides general promotion of auto club group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.

Qualifications

• Attain and maintain the appropriate state property & casualty license within 60 days of hire
• Successful completion of customer service, club and travel and payment processing training within 6 months of hire

Demonstrated experience with and proven competency in the following:

• Providing a high level of customer focused service
• Servicing insurance policies and processing applications, renewals and amendments
• Taking payments
• Responding to billing and coverage questions
• Promoting the sale of insurance products and/or travel and membership products
• Processing monetary transactions
• Outbound promotional calls for insurance and/or travel
• Computer software applications (Word, Excel, etc.) and web based operations

Knowledge of:

• Insurance and travel terminology
• General insurance and/or travel regulations
• Sales regulatory and compliance guidelines
• Travel systems (e.g. Focal Point, View Point, ITT, AXIS, etc.) and/or insurance systems (e.g. PPS, POS, IMS, IPM) and/or membership systems

Ability to:

• Communicate effectively (verbal and written) with others in a work environment
• Perform mathematical calculations to accurately perform monetary transactions
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work irregular hours including holidays and weekends (may include community events)
• Work under pressure in a high volume, fast paced customer service environment
• Maintain appropriate state Property & Casualty license

Preferred:

• Appropriate state life accident and health license
• Travel accreditation (i.e. Disney college of knowledge, destination specialties or cta certification)

Experience in/with:

• Touring procedures including the development of auto travel routings, marked maps and triptiks
• Club and travel promotions including the sales of travel, club and membership products and services
• Promoting the sales of ACG insurance using established guidelines

Job#1001517

The Auto Club Group is an equal opportunity employer.