Member Services Associate - Nonprofit, Multichannel Support

KamisPro; Alexandria (VA); Hybrid; USD 38,572 - 41,328; Part time

Benefits offered by this job

Free parking

Metro accessibility

Job summary

A large nonprofit organization is seeking a contractor for customer service support in Alexandria, VA. The candidate will assist members via phone, email, and chat during peak periods. Required qualifications include a high school diploma and customer service experience. Strong communication skills and the ability to manage multiple tasks in a fast-paced environment are essential. This role offers a salary range of $28.00/hr to $30.00/hr, along with free parking and metro access. Training is onsite initially, with potential for a hybrid schedule afterward.

Qualifications

• Customer service experience in a contact center or high-volume support environment.
• Strong verbal and written skills to interact with diverse customers.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide customer service support across phone, email, chat, and WhatsApp.
• Respond to inquiries about meeting registration and membership status.
• Document customer interactions accurately in CRM.

Skills

Verbal communication skills

Written communication skills

Multi-tasking

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Computer applications

Job description

A large nonprofit organization is seeking a contractor for customer service support in Alexandria, VA. The candidate will assist members via phone, email, and chat during peak periods. Required qualifications include a high school diploma and customer service experience. Strong communication skills and the ability to manage multiple tasks in a fast-paced environment are essential. This role offers a salary range of $28.00/hr to $30.00/hr, along with free parking and metro access. Training is onsite initially, with potential for a hybrid schedule afterward.