Member Services Assistant

Randstad USA; Washington (District of Columbia); On-site; USD 32,000 - 36,000; Full time

Job summary

Randstad USA is assisting a non-profit organization in Washington, DC to find a personable, detail-oriented Member Services Assistant. The role is on-site, a 6-week contract with potential to extend, and pays $23-$26 per hour, first shift from 9 AM to 5 PM.

A Bachelor's degree and 3+ years of admin, database, customer service, or data entry experience are required. Work will involve handling membership inquiries, providing timely, professional responses, and collaborating with program staff on

Qualifications

• 3+ years of administrative, database management, customer service, and/or data entry experience.
• Bachelor's degree required.
• On-site in Washington, DC; 6-week contract with potential to extend.

Responsibilities

• Provide customer service and administrative support for membership services unit.
• Answer calls and emails.
• Provide accurate, timely, and professional responses using established guidance, templates, and escalation protocols.
• Identify recurring issues or trends in inquiries and flag them for program staff as appropriate.
• Support other, time-sensitive operational tasks, as assigned by program staff.
• Other administrative duties.

Skills

Customer Service

Problem Solving

MS Office

Oral Communication

Written Communication

Education

Bachelors

Job description

Our client is a non-profit organization with a great mission! They are looking for a personable detail-oriented Member Services Assistant with 3+ years of administrative, database management, customer service, and/or data entry experience. This will be an on-site opportunity located in Washington, DC. The contract duration is 6 weeks (with potential to extend).

salary: $23 - $26 per hour

shift: First

work hours: 9 AM - 5 PM

education: Bachelors

Responsibilities

• Provide customer service and administrative support for membership services unit.
• Answer calls and emails.
• Provide accurate, timely, and professional responses using established guidance, templates, and escalation protocols.
• Identify recurring issues or trends in inquiries and flag them for program staff as appropriate.
• Support other, time-sensitive operational tasks, as assigned by program staff.
• Other administrative duties.

Skills

• Customer Service
• Problem Solving
• MS Office
• Oral Communication
• Written Communication

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Experience

• Experienced
• 3 years

Education

• Bachelors