Temporary Member Services Coordinator – Hybrid

Good360; United States; Hybrid; USD 23,000 - 32,000; Full time

Job summary

Good360 is seeking a motivated Member Services Coordinator to support order processing for a four-month surge period starting in October. The role combines client communication, order accuracy, and cross-functional collaboration to ensure a smooth nonprofit experience.

The position is hybrid with an office in Old Town Alexandria, VA, and remote options for several states. Ideal for candidates with 0–2 years in customer service and strong organizational skills.

Qualifications

• 0–2 years of professional experience in customer service, account management or related role.
• Excellent written and verbal communication across multiple channels.
• Ability to collaborate cross-functionally to support nonprofit partners.
• Strong organizational and time management skills to handle multiple priorities.

Responsibilities

• Process nonprofit orders accurately to ensure timely fulfillment.
• Serve as primary contact for nonprofit partners via email, phone, and ticketing systems.
• Troubleshoot and resolve order discrepancies, coordinating with internal teams.

Skills

Customer service

Written communication

Time management

Cross-functional collaboration

MS Office

CRM platforms

Tools

Salesforce

NetSuite

Magento

Asana

Job description

Good360 is seeking a motivated Member Services Coordinator to support order processing for a four-month surge period starting in October. The role combines client communication, order accuracy, and cross-functional collaboration to ensure a smooth nonprofit experience.

The position is hybrid with an office in Old Town Alexandria, VA, and remote options for several states. Ideal for candidates with 0–2 years in customer service and strong organizational skills.