Member Services Assistant - On-Site DC, 6-Week Contract

Randstad USA; Washington (District of Columbia); On-site; USD 32,000 - 36,000; Full time

Job summary

Randstad USA is assisting a non-profit organization in Washington, DC to find a personable, detail-oriented Member Services Assistant. The role is on-site, a 6-week contract with potential to extend, and pays $23-$26 per hour, first shift from 9 AM to 5 PM.

A Bachelor's degree and 3+ years of admin, database, customer service, or data entry experience are required. Work will involve handling membership inquiries, providing timely, professional responses, and collaborating with program staff on

Qualifications

• 3+ years of administrative, database management, customer service, and/or data entry experience.
• Bachelor's degree required.
• On-site in Washington, DC; 6-week contract with potential to extend.

Responsibilities

• Provide customer service and administrative support for membership services unit.
• Answer calls and emails.
• Provide accurate, timely, and professional responses using established guidance, templates, and escalation protocols.
• Identify recurring issues or trends in inquiries and flag them for program staff as appropriate.
• Support other, time-sensitive operational tasks, as assigned by program staff.
• Other administrative duties.

Skills

Customer Service

Problem Solving

MS Office

Oral Communication

Written Communication

Education

Bachelors

Job description

Randstad USA is assisting a non-profit organization in Washington, DC to find a personable, detail-oriented Member Services Assistant. The role is on-site, a 6-week contract with potential to extend, and pays $23-$26 per hour, first shift from 9 AM to 5 PM.

A Bachelor's degree and 3+ years of admin, database, customer service, or data entry experience are required. Work will involve handling membership inquiries, providing timely, professional responses, and collaborating with program staff on