Member Services Associate I - Banking & Cash

Associated Credit Union; Atlanta (GA); On-site; USD 27,000 - 34,000; Full time

Job summary

Associated Credit Union in Atlanta, GA is seeking a Universal Associate I to deliver high-quality member service and perform routine branch transactions. The role supports Retail Services by handling deposits, withdrawals, and account maintenance with accuracy.

The position requires a High School diploma or equivalent, with an Associate’s degree desirable. Prior banking or customer service experience is preferred, and bilingual ability is a plus.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree desirable.
• Six months to one year of banking or customer service experience preferred.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Bi-lingual is desirable.

Responsibilities

• Promotes, represents, and welcomes existing and prospective members to the credit union in a professional, inviting manner.
• Performs basic branch duties including processing deposits, withdrawals, transfers, checking cashing, money transfer remittances, and loan payments with accuracy.
• Maintains proper cash levels and ensures cash drawers/cash recyclers are balanced and secure.
• Balances member service cash drawers, reports variations, and ensures adherence to policy.
• Resolves member inquiries and maintains confidentiality while following procedures.

Skills

Customer service

Teamwork

Communication

Problem solving

Attention to detail

Time management

Bilingual (Desirable)

Education

High school diploma or equivalent

Associate’s Degree desirable

Tools

Microsoft Word

Microsoft Excel

Outlook

Jack Henry Symitar Episys/MeridianLink

Job description

Associated Credit Union in Atlanta, GA is seeking a Universal Associate I to deliver high-quality member service and perform routine branch transactions. The role supports Retail Services by handling deposits, withdrawals, and account maintenance with accuracy.

The position requires a High School diploma or equivalent, with an Associate’s degree desirable. Prior banking or customer service experience is preferred, and bilingual ability is a plus.