Member Services Associate — Guest Experience & Retention

MVP Sports Clubs, Inc.; Holland (MI); On-site; USD 24,000 - 30,000; Part time

Benefits offered by this job

Complimentary club membership for team

401k after 6 months

CPR trainings

Discounts on programming, retail and F

Job summary

MVP Sports Clubs, Inc. in Holland, MI is seeking a Part-time Member Services Team Member to deliver outstanding service at the service desk.

You will greet members, assist with reservations, handle billing questions, and support program sign-ups while representing our fitness-focused community. The role emphasizes teamwork, great communication, multitasking, and hands-on duties like stocking, towel service, and maintaining facility cleanliness.

Qualifications

• High school diploma or equivalent or relevant work experience.
• First Aid/CPR Training.
• Minimum 6 months prior customer service experience in high-volume service industry.
• Excellent verbal and personal communication skills.
• Excellent organizational skills.
• Ability to handle multiple tasks and functions effectively and efficiently.
• Must be able to work weekends, and holidays when needed.
• Ability to stand 95% of the shift and lift weighted objects up to 40 lbs.

Responsibilities

• Greet members, guests, and staff at the Service Desk. Check all members and guests into the facility making sure appropriate forms and waivers are filled out when necessary.
• Assist members and guests with reservations, registering for our programs, account billing questions, comments, and concerns as appropriate.
• Provide superior customer service in a timely, professional, and courteous manner.
• Develop and maintain a complete working knowledge of the entire operation; keep current on all programming, events, and functions at the facility.
• Ensure telecommunication procedures are carried out in a professional and timely fashion.
• Perform any point-of-sale procedures with CSI Software. Responsible for contents of cash drawer during a specified shift.
• Communicate members’ concerns, comments, and questions to the appropriate Manager.
• Execute all job functions at an exceptional level while adhering to areas of accountability.
• Maintain familiarity with merchandise lines and can explain products to customers and members.
• Retain knowledge of product and departmental policies regarding returns and other customer service issues and can explain to customer.
• Perform duties ranging from lifting, stocking, reaching, climbing, and organizing stock.
• Uphold a constant clean towel supply by washing, drying, and folding towels as needed.
• Assist with member laundry, by following the member laundry procedures.
• Keep cleaning products safe and usable by utilizing safe and proper mixing techniques per labeling instructions.
• Maintain building interior and exterior by removing trash, picking up papers, emptying containers, transporting materials to disposal area, recycling materials as necessary, and assisting with the cleaning schedule by following consistent cleaning practices as outlined.
• Attend and participate in regular Service Game training sessions as directed by the supervisor.
• Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Physical stamina

Education

High school diploma or equivalent

First Aid/CPR Training

Job description

MVP Sports Clubs, Inc. in Holland, MI is seeking a Part-time Member Services Team Member to deliver outstanding service at the service desk.

You will greet members, assist with reservations, handle billing questions, and support program sign-ups while representing our fitness-focused community. The role emphasizes teamwork, great communication, multitasking, and hands-on duties like stocking, towel service, and maintaining facility cleanliness.