Member Services Associate — Front Desk & Guest Experience

Planet Fitness - PINNACLE FIT CLUBS, LLC; Chicago (IL); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Medical

Employer-paid Basic Life and AD&D

Employer-paid core Short-Term and Long

Traditional and Roth 401(k) with match

Paid Time Off

Free Black Card Membership

Descripción de la vacante

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a full-time Member Services Representative in Chicago, IL. The role involves greeting members and guests, delivering exceptional customer service, and promoting memberships in a Judgement Free Zone.

Responsibilities include front desk operations, tours of the club, and resolving member concerns while maintaining a clean, welcoming environment during AM/PM shifts. Competitive benefits apply.

Responsabilidades

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Create a positive first and lasting impression for every member interaction.
• Deliver exceptional customer service while promoting the Judgement Free Zone culture.
• Help resolve member concerns professionally.
• Escalate issues requiring management involvement appropriately.
• Conduct informative club tours and promote memberships and club programs.

Descripción del empleo

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a full-time Member Services Representative in Chicago, IL. The role involves greeting members and guests, delivering exceptional customer service, and promoting memberships in a Judgement Free Zone.

Responsibilities include front desk operations, tours of the club, and resolving member concerns while maintaining a clean, welcoming environment during AM/PM shifts. Competitive benefits apply.