Member Experience & Front Desk—Evenings

Planet Fitness - PINNACLE FIT CLUBS, LLC; Carbondale (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

401(k) with match

Paid time off

Free Black Card Membership

Disability insurance

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a full-time Member Services Representative in Carbondale, IL. You will greet members and guests, answer inquiries, tours, and promote memberships while maintaining a clean, safe club environment across AM/PM shifts.

Join a fast-paced team that values exceptional customer service. The role emphasizes a welcoming atmosphere, de-escalation, and accurate POS transactions, with a base pay of $15.00 per hour.

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Create a positive first and lasting impression for every member interaction.
• Deliver exceptional customer service while promoting the Judgement Free Zone culture.
• Help resolve member concerns professionally.
• Escalate issues requiring management involvement appropriately.
• Conduct informative club tours, explain membership options, and promote Black Card memberships and club programs.
• Respond to member inquiries regarding club policies, memberships, amenities, and services.
• Consistently enforce club policies and rules, stay professional in challenging interactions, use de-escalation techniques, and seek leadership support when needed.
• Answer incoming phone calls professionally.
• Monitor club access, check in members and guests, and verify membership and guest eligibility.
• Accurately process Point-of-Sale transactions and payments.
• Maintain accurate member records and documentation, including the digital guest register.
• Protect member and payment information by following PCI standards.
• Ensure front desk operations remain organized, efficient, and welcoming throughout the shift.
• Maintain a consistently clean, organized, and safe club environment by ensuring routine cleaning and sanitization of locker rooms, restrooms, fitness areas, lobby, mirrors, windows, floors, and high-touch surfaces.
• Stock locker rooms and restrooms with necessary supplies.
• Safely re-rack weights, dumbbells and reset the floor.
• Promptly report safety hazards, damaged equipment, and incidents to club leadership.
• Follow all company safety procedures and emergency protocols.
• Follow Lost and Found Policy by documenting found property.
• Support club initiatives and daily operational needs.
• Communicate effectively with club leadership and team members.
• Maintain professionalism with members, guests, vendors, and co-workers.

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a full-time Member Services Representative in Carbondale, IL. You will greet members and guests, answer inquiries, tours, and promote memberships while maintaining a clean, safe club environment across AM/PM shifts.

Join a fast-paced team that values exceptional customer service. The role emphasizes a welcoming atmosphere, de-escalation, and accurate POS transactions, with a base pay of $15.00 per hour.