Member Services Associate: Front Desk & Club Experience

Excel Fitness; Williamsburg (VA); On-site; USD 19,000 - 23,000; Full time

Job summary

Excel Fitness in Williamsburg, VA is seeking a Team Player to support daily club operations, assist members, maintain cleanliness, process sign-ups, and uphold safety standards.

You will conduct audits, balance cash drawers, operate the POS, and participate in trainings. Must be 18+, HS diploma, CPR/AED certs, and able to stand for long periods. This is a full- or part-time role with flexible hours.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; training provided within first 30 days.
• Able to stand for long periods and be physically active.
• Excellent communication with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Strong problem-solving and critical-thinking abilities.
• Proficient in Microsoft Office and computer use.
• Handle sensitive and confidential information.
• Familiar with Excel’s mission and Planet Fitness brand and operational requirements.

Responsibilities

• Perform assigned tasks during shift to high standards.
• Monitor club cleanliness and atmosphere.
• Use Planet Fitness app for updates and content.
• Ensure training was completed for safe operation.
• Conduct regular audits to maintain Excel standards.
• Walk around the club and complete cleaning tasks; re-inspect.
• Audit cash drawers daily.
• Enter and update member data into tablets and POS.
• Ensure members follow company policies and guidelines.
• Provide a safe and secure environment for all members.
• Engage with members to deliver high-level service.
• Stock retail and janitorial items for the shift.
• Adhere to company standards and resolve day-to-day issues.
• Audit inventory and communicate recommendations for orders.
• Stay up to date on required certifications and trainings.
• Participate in team meetings.
• Promote and assist prospects and potential members.
• Assist GM/AM with promotions and operational strategies.
• Ensure compliance with state and federal laws and insurance requirements.
• Operate equipment and amenities; follow procedures.
• Represent company at community events.

Skills

Communication

Teamwork

Organizational skills

Critical thinking

MS Office

Customer service

Education

High School Diploma or equivalent

CPR/AED Certification

Tools

Microsoft Office Suite

Job description

Excel Fitness in Williamsburg, VA is seeking a Team Player to support daily club operations, assist members, maintain cleanliness, process sign-ups, and uphold safety standards.

You will conduct audits, balance cash drawers, operate the POS, and participate in trainings. Must be 18+, HS diploma, CPR/AED certs, and able to stand for long periods. This is a full- or part-time role with flexible hours.