Part-Time Front Desk & Member Services Associate

Excel Fitness; Newport News (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness in Newport News, VA is seeking a Part-Time Member Services Rep for the front desk to greet members, process transactions, and support daily club operations. The role requires excellent customer service, accuracy, and teamwork in a busy gym environment.

Candidates must be 18+, have a HS diploma or equivalent, CPR/AED certs, and be comfortable standing for long periods. This on-site position offers flexible hours and opportunities to engage with members and events.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone.
• Comfortable standing for long periods.
• Strong communication with internal and external customers.

Responsibilities

• Greet members and assist with check-ins and sign-ins.
• Operate cash register, balance cash drawers, and process transactions.
• Maintain club cleanliness and atmosphere during shifts.
• Provide member information and support via tablets and POS.
• Ensure members follow policies and promote safety and security.
• Assist with member promotions and club events as needed.
• Support team with inventory and service tasks as required.
• Participate in team meetings and training.

Skills

Customer service

Communication

Teamwork

Critical thinking

Microsoft Office

Computer literacy

Education

High School Diploma or equivalent

Tools

Point of Sale system

Job description

Excel Fitness in Newport News, VA is seeking a Part-Time Member Services Rep for the front desk to greet members, process transactions, and support daily club operations. The role requires excellent customer service, accuracy, and teamwork in a busy gym environment.

Candidates must be 18+, have a HS diploma or equivalent, CPR/AED certs, and be comfortable standing for long periods. This on-site position offers flexible hours and opportunities to engage with members and events.