Member Services Associate: Customer-Centric Support

State Employees' Credit Union; Greensboro (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Greensboro, NC is seeking an MSS Associate Member Services Representative to deliver member service through phone and digital channels. You will handle inquiries about accounts, deposits, card services, and digital channel support, while maintaining information security and confidentiality.

Training is provided, including core modules and ongoing education. The role emphasizes accuracy, customer-centric communication, and adherence to credit union policies within

Qualifications

• Must have high school diploma or GED.
• Aptitude for meeting people and developing member confidence, respect and trust.
• Good communication skills, both verbal and written.
• Ability to think critically and use problem solving skills.
• Complete Core Module Program within 12 months of hire.

Responsibilities

• Provide routine member service via phone and digital channels.
• Assist with account services, new deposit accounts origination, card services and digital channel support.
• Maintain confidentiality of member information and follow security procedures.
• Participate in training modules and onboarding, and achieve KPI targets.
• Support other areas of operation as needed.

Skills

People skills

Communication

Critical thinking

Problem solving

Education

High school diploma or GED

CCUE/AA/AS preferred (NC-CTP)

Job description

State Employees' Credit Union in Greensboro, NC is seeking an MSS Associate Member Services Representative to deliver member service through phone and digital channels. You will handle inquiries about accounts, deposits, card services, and digital channel support, while maintaining information security and confidentiality.

Training is provided, including core modules and ongoing education. The role emphasizes accuracy, customer-centric communication, and adherence to credit union policies within