Member Services Associate

Jimmy Jazz; Fergus Falls (MN); On-site; USD 20,664 - 25,802; Part time

Benefits offered by this job

Free YMCA membership

Job summary

The YMCA of the Northern Sky in Fergus Falls, MN is seeking a Part-Time Member Services Associate to work at the front desk. You will greet members, answer phones, scan cards, sign up new members, and help with program registrations.

This role emphasizes friendly service, accurate transactions for memberships and programs, and active participation in the YMCA community. Evening and weekend shifts are required, and all employees receive a free YMCA membership.

Qualifications

• Must be at least 18 years old.
• Minimum 1 year of customer service experience.
• Part-time employees accrue Sick Leave and PTO after one year.
• YMCA Retirement Plan contributions after 2 years and 1,000 hours worked over any two 12-month periods.

Responsibilities

• Greet and assist members, guests, and staff at the front desk with a friendly, helpful attitude.
• Answer phone calls, scan membership cards, sign up new members and register individuals for programs.
• Handle business transactions related to memberships, programs, services, and childcare.
• Be an active member of the YMCA community and help visitors feel welcome.

Skills

Customer service

Job description

• Location 1164 Friberg Ave,Fergus Falls, MN, 56537,United States
• Base Pay $15.00 - $18.73 / Hour
• Job Category Member Services
• Employee Type Part Time
• Manage Others No

Member Services Associate:

• As part of the Member Services Team, you will have several different important duties working at the front desk at the Fergus Falls YMCA.
• You will provide excellent customer service to YMCA members, guests, and staff, answering phone calls, scanning membership cards, signing up new members for memberships, registering individuals for programs, offering building tours, and answering questions about YMCA activities.
• You will complete business transactions related to the payment of memberships, programs, services, childcare services, etc.
• This position has many different aspects, which are all crucial to the overall operation of the YMCA. You will be an active member of the YMCA community and get to know the many people you will meet here.

Requirements

• At least 18 years old
• At least 1 year of customer service experience
• All employees receive a free YMCA membership!
• Part-time employees begin accruing Sick Leave immediately upon hire and Paid Time Off (PTO) after one year of employment
• 12% Retirement Plan - The YMCA will automatically contribute an additional 12% of the eligible employee's monthly income into their YMCA Retirement Plan when the following requirements are met:
  • The employee has been employed with the YMCA for 2 years
  • The employee has worked 1,000 hours during each of any two 12-month periods
  • The employee is 21 years of age or older

Shifts Needed:

Occasional afternoons as available

Monday through Friday: Evenings 5:00pm - 9:15pm (closing shift), 1-3 shifts/week

Weekends: all shifts available (Open 6:00am - Close 6:00pm/7:00pm), 1-2 shifts/weekend, every other weekend

Who are we?

The Y is the nation's leading nonprofit organization and is committed to strengthening communities through Youth Development, Healthy Living, and Social Responsibility. Do work that matters! The Y offers more than just a job - we offer you a career with a future and the chance to make a lasting difference in your community.

We invite you to join us in this amazing work to develop your skills, realize your leadership potential, and discover a career that is more than just a job.

The YMCA of the Northern Sky is a drug-free workplace and an Equal Opportunity Employer.

Thank you for your interest in employment at the YMCA of the Northern Sky!