Member Services Associate

YMCA of the Black Hills; Custer (SD); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Free YMCA staff membership

Job summary

The YMCA of the Black Hills is seeking a Front Desk/Member Services Associate in Custer, SD. This part-time role involves welcoming members, answering questions, and delivering friendly service in person and over the phone.

You will conduct tours, assist with memberships, and provide program information while developing positive relationships with volunteers and members. The position includes light janitorial duties and adherence to YMCA policies.

Qualifications

• Experience in customer service is preferred but not required.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and data entry accuracy.

Responsibilities

• Greet members and guests warmly and answer questions in person or by phone.
• Provide excellent member services to support retention and satisfaction.
• Conduct tours and interviews to inform prospective members about programs.
• Sell memberships and provide accurate program information.
• Handle administrative tasks including opening/closing procedures, towel distribution, and locker room upkeep.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Problem solving

Tools

Microsoft Office

Phone systems

Job description

Starting Pay: $14.00 per hour depending on experience

Shift: Part-time (2 - 3 days per week; approximately 20 hours per week)

Location: Custer, SD

Benefits: Free YMCA staff membership!

Are you someone who thrives on making meaningful connections and contributing to the well-being of your community? If so, the Custer YMCA invites you to consider joining our team as a Front Desk/Member Services Associate.

As the face of our organization, our Front Desk/Member Services team plays a vital role in shaping the YMCA experience for our members and guests. From the moment someone walks through our doors, they are greeted with warmth, kindness, and a smile. You will also be responsible for janitorial duties.

At the Y, we are more than just a fitness center; we are a community hub dedicated to promoting healthy living, youth development, and social responsibility. Nestled in the beautiful landscape of the Black Hills, our facility offers a wide range of programs and services for individuals and families of all ages and backgrounds. From fitness classes and sports leagues to youth programs and community events, there is something for everyone at the YMCA.

As a Front Desk/Member Services Associate, you will respond to the individual needs of each person you encounter, ensuring that they feel valued and supported. Your role will involve providing excellent service to members, guests, and program participants both in person and over the phone, contributing to member retention and satisfaction. You will conduct interviews and cause-driven tours tailored to the needs of prospective members, selling memberships and providing accurate program information. Additionally, you will develop and maintain positive relationships with volunteers and members, helping them connect with one another and the Y community.

You will serve others by intentionally welcoming, connecting, and supporting members, inviting them to get involved and give back to the community. Handling and resolving membership concerns will be part of your responsibilities, and you will inform supervisors of any unusual situations or unresolved issues. Applying all YMCA policies dealing with member services and member/staff safety will be essential in maintaining a secure and welcoming environment.

In addition to these responsibilities, you will handle administrative processes, opening and closing procedures as required, and may assist with distributing towels and maintaining locker rooms as needed.

We are seeking candidates who are passionate about serving others and are dedicated to promoting the YMCA mission and values. The ideal candidate will possess excellent communication and interpersonal skills, a strong customer service orientation, the ability to multitask and prioritize in a fast-paced environment, and attention to detail and accuracy in data entry and record keeping. Previous experience in customer service, hospitality, or a related field is preferred but not required. Must be 18 or older to apply.

Must be able to pass a background check.