Member Services

Brainerd Family YMCA; Brainerd (MN); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

CPR/AED & First Aid Training

Job summary

Brainerd Family YMCA is seeking a Member Services Associate to deliver outstanding service to members, guests, and program participants. You will promote memberships, answer questions, and help connect people to the YMCA community.

The role supports evening and weekend shifts, requires CPR/First Aid within 60 days, and involves maintaining clean, organized spaces and handling POS transactions with care.

Qualifications

• CPR/AED, First Aid, and Child Abuse Prevention Training required within 60 days of hire
• Excellent interpersonal and problem solving skills
• Ability to connect with people of diverse backgrounds, ages and abilities
• Previous customer service or sales experience
• Knowledge of computers including point of sale and database entry
• Strong ability to perform multiple tasks simultaneously

Responsibilities

• Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies and guidelines when dealing with member services with sound judgment resulting in member satisfaction.
• General cleaning, monitoring of locker rooms and additional tasks/ projects deemed necessary by administration.

Skills

Excellent interpersonal skills

Problem solving

Customer service experience

POS & database entry

Tools

POS system

Database entry

Job description

Job Details

Job Location: 3135 - Brainerd, MN 56401

Position Type: Full-Time/Part-Time

Education Level: None

Salary Range: $15.00 - $17.00 Hourly

Travel Percentage: None

Job Shift: Evening and Weekends

Job Category: Customer Service

Position Summary:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of assigned areas.

Essential Functions:

• Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies and guidelines when dealing with member services with sound judgment resulting in member satisfaction.
• General cleaning, monitoring of locker rooms and additional tasks/ projects deemed necessary by administration.

Qualifications:

• Certifications required within 60 days of hire: CPR/AED, First Aid & Child Abuse Prevention Training
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds, ages and abilities.
• Previous customer service, sales or related experience.
• Knowledge of computers including point of sale and database entry.
• Strong ability to perform multiple tasks simultaneously.

Work Environment & Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

The employee frequently is required to sit and reach, and must be able to move around the work environment.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

The noise level in the work environment is usually moderate.