Member Service Staff

DeKalb Health; New Hope (MN); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

Free YMCA membership

Discounts on YMCA programs

Job summary

YMCA of The North in New Hope, MN seeks a friendly Member Service Staff to join our Welcome Desk team. The role focuses on delivering excellent customer service, handling member inquiries, and promoting YMCA programs. Hours vary by site and are primarily evenings, with additional shifts as needed.

You will operate membership software, assist with sales, and contribute to a clean, welcoming environment. We provide a free YMCA membership and program discounts as part of the benefits package, plus

Qualifications

• Excellent customer service, sales, problem solving, communication and interpersonal skills.
• Computer knowledge.
• Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire
• Self-directed and motivated.
• Ability to work with a diverse population and be inclusive to all.
• Ability to multi-task.

Responsibilities

• Provide excellent service to members, guests, and participants in the branch and on the phone.
• Create a high level experience for members, guests and participants through engagement and building a connection.
• Understand and enforce all applicable YMCA policies.
• Operate membership software and all necessary office equipment.
• Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
• Assist in the sale of YMCA programs, services and product to members, guests, and participants.
• Provide tours to prospective members.
• Responsible for maintaining towels at Member Services.

Skills

Customer service

Sales skills

Problem solving

Communication

Interpersonal skills

Computer knowledge

CPR/First Aid/AED

Multi-tasking

Diversity & inclusion

Education

High School Diploma/GED

Job description

• Location 7601 42nd Ave,New Hope, MN, 55427,United States
• Job Category Customer Service
• Employee Type Part-Time 1-19

Contact information

• Name Nina Paavola

YMCA of The North Membership team is seeking friendly, customer-focused individuals who excel at multitasking to join our Welcome Desk team. Hours vary by site based on operational needs. Currently looking primarily for evenings with availability to cover other shifts as needed. Team members enjoy a free YMCA of the North membership and discounts on YMCA programs.

The salary range of this position is $ 16.50. We take into consideration an individual’s background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package for full-time includes a wide range of benefits (medical, dental, life, disability, and more) as well as generous paid time off and free membership. Part-time benefits will vary.

Job Summary:

The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area. The incumbent performs all duties demonstrating YMCA values and a commitment to excellence.

Essential Functions:

• Provide excellent service to members, guests, and participants in the branch and on the phone.
• Create a high level experience for members, guests and participants through engagement and building a connection.
• Understand and enforce all applicable YMCA policies.
• Operate membership software and all necessary office equipment.
• Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
• Assist in the sale of YMCA programs, services and product to members, guests, and participants.
• Provide tours to prospective members.
• Responsible for maintaining towels at Member Services.

Relationships:

The position reports to the Engagement Director who reports to the Executive Director. The incumbent interacts regularly with members, guests, and participants in an effort to provide excellent customer service and positively impact membership retention.

Qualifications

Required:

• Excellent customer service, sales, problem solving, communication and interpersonal skills
• Computer knowledge
• Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire
• Must be self-directed and motivated
• Ability to work with a diverse population and be inclusive to all
• Ability to multi-task

Preferred:

• Knowledge of cash receipting
• High School Diploma/GED

Work Conditions:

• Perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time.
• Ability to respond to emergency situation in a calm and efficient manner.
• Ability to work in a fast paced and changing environment.

Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is responsible for taking direction from members of branch leadership in completing projects or performing duties deemed necessary for the branch and Association success.