Member Service Representative

Randstad USA; Hyattsville (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K plan

Paid training/on-site onboarding

Job summary

Randstad USA is seeking a Customer Service Representative in the Fulton/Hyattsville area to assist health plan members with coverage, enrollment, and billing. You will answer inbound calls, resolve Medicare inquiries, and document interactions with strict confidentiality. On-site training during a 90-day onboarding period is required.

Salary is $19.56–$19.57 per hour. Work hours are 7:00 AM–9:30 PM EST, with first shift and weekend requirements.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service experience (call center or healthcare experience preferred).
• High-speed hardwired internet (20 Mbps upload/download required).
• Excellent verbal communication, typing, and multi-tasking skills.
• Must be available to work flexible shifts including weekends and evenings until 9:30 PM MT.

Responsibilities

• Answer high-volume inbound calls from plan members with accuracy and empathy.
• Assist members with benefit details, enrollment changes, Medicare inquiries, and premium billing.
• Use multiple computer systems to research information and resolve inquiries on the first call.
• Accurately document all customer interactions in compliance with privacy guidelines.

Skills

Customer service

Communication

Typing

Multitasking

Active listening

Empathy

Interpersonal skills

Education

High School diploma or GED

Tools

CRM

Job description

Are you a passionate, patient-focused customer service professional ready to advance your career in healthcare? We are seeking dedicated Customer Service Representatives in the Fulton and Hyattsville area to deliver high-quality support to health plan members. In this dynamic role, you will spend your workday on the phone assisting members with complex coverage inquiries, Medicare details, enrollment changes, and billing solutions.

This full-time role offers paid, comprehensive virtual training to give you all the tools and knowledge needed to succeed. Please note that during the initial 90-day onboarding and training period, work and training take place on-site at our local facility, giving you direct access to team support as you learn. Because attendance is vital to mastering these skills, full attendance is strictly required during the first 90 days.

Operating hours for this center run Monday through Friday from 7:00 AM to 9:30 PM and Saturday through Sunday from 7:00 AM to 9:00 PM EST. Candidates must have flexible availability to work assigned shifts within these operational hours, including required weekend shifts once moving into full production.

If you thrive in a collaborative environment, possess strong analytical problem-solving skills, and love helping people navigate their healthcare, this is the position for you!

Salary: $19.56 - $19.57 per hour.

Shift: First.

Work hours: 7 AM - 9:30 PM.

Education: High School.

Position Summary

Serve as a Member Services Representative handling inbound calls regarding plan coverage, claims, eligibility, and billing. Maintain strict confidentiality and deliver exceptional customer care.

Key Responsibilities

• Answer high-volume inbound calls from plan members with accuracy and empathy.
• Assist members with benefit details, enrollment changes, Medicare inquiries, and premium billing.
• Use multiple computer systems to research information and resolve inquiries on the first call.
• Accurately document all customer interactions in compliance with privacy guidelines.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service experience (call center or healthcare experience preferred).
• High-speed hardwired internet (20 Mbps upload/download required).
• Excellent verbal communication, typing, and multi-tasking skills.
• Must be available to work flexible shifts including weekends and evenings until 9:30 PM MT.

The essential functions of this role include:

• working weekends
• Client Service
• Customer Service
• CRM
• Typing Skills
• Empathy
• Basic Computer Skills
• Active Listening
• Telephone Etiquette
• Interpersonal Sensitivity
• Adapting to Change
• Years of experience: 2 years
• Experience level: Entry Level

Experience

• Entry Level
• 2 years

Education

• High School (required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.