Member Services Representative

USA Boxing, Inc.; Colorado Springs (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Generous PTO

Job summary

USA Boxing, Inc. is seeking a Member Services Representative to deliver exceptional customer care to our members, via phone and email, in a small, fast-paced office.

You will thrive with strong organization and a proactive attitude while supporting daily membership activities. Responsibilities include handling calls and emails, performing database tasks, learning all aspects of USAB membership, and assisting with projects as workload allows.

Qualifications

• High School Diploma required; some college preferred.
• Strong customer service and communication skills (written and verbal).
• Proficient with MS Office; ability to manage correspondence and data entry.

Responsibilities

• Handle telephone calls and emails related to member services.
• Has the ability to perform all tasks in our database related to member services.
• Learn all aspects of membership with USAB.
• Assist with other projects as they arise and if workload permits.

Skills

Spanish language

Microsoft Office

Customer service

Organizational skills

English proficiency

Business correspondence

Independent work

Office equipment

Travel availability

Education

High School Diploma

Some college preferred

Tools

Microsoft Office

Outlook

Job description

Summary

We are a small, busy, fast-paced office that works closely together. We offer competitive pay, excellent benefits such as medical, dental, vision, a retirement plan plus generous PTO. We work hard but we try to make work enjoyable. This position requires a strong work ethic and a desire to keep learning and growing. The right person will also have great customer service skills because he or she will interact with our members every day via phone calls and emails. Strong computer skills and good phone etiquette are also required.

The Member Services Representative shall first and foremost provide excellent customer service to our members. He/she may handle a wide range of administrative and support-related tasks and should be able to work independently with minimal supervision. This person must be well organized, flexible and enjoy the administrative challenges of working in a small office.

Duties & Responsibilities

• Handle telephone calls and emails related to member services
• Has the ability to perform all tasks in our database related to member services
• Learn all aspects of membership with USAB
• Assist with other projects as they arise and if workload permits

Qualifications

Education

• Minimum: High School Diploma
• Some college preferred

Experience

• At least one year of previous customer service experience, plus administrative/clerical/work experience

Skills And Competencies

• Spanish language skills preferred.
• Excellent computer skills to include Microsoft Office products (Word, Excel, PowerPoint), Outlook, and Internet
• Excellent customer service skills to include strong written and verbal communication as well as phone etiquette
• Strong organizational skills and attention to detail; proofreading skills
• Proper English usage, spelling, grammar, and punctuation
• Ability to compose business correspondence
• Strong work ethic and the ability to work independently
• Ability to operate standard office equipment: multi-line telephone, fax, scanner
• The ability to travel occasionally, if necessary

Position type

Non-exempt, Regular, Full-time

Reports to

Membership Director

Supervisory Role

None

Starting Wage

$20/hour

Working Conditions

Office building with cubicles, Typical schedule is M-F, 8am to 5pm, 1 hour lunch, Occasional overtime may be required, Occasional travel may be required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.