Member Services Advocate — Call Center

Resound Credit Union; Nashville (TN); On-site; USD 30,000 - 36,000; Full time

Job summary

Resound Credit Union in Nashville is seeking a full-time Call Center Representative to join our growing team. You will handle member inquiries via phone, promote credit union products, and perform transactions with attention to accuracy and security.

The role emphasizes courteous member service, knowledge of fees and rates, and compliance with regulations. Training will be provided, and opportunities for growth exist within our local branches.

Qualifications

• High school diploma or GED required; college preferred.

Responsibilities

• Answer account, product and service inquiry calls from members in a cordial, professional manner.
• Promote credit union products and services and perform transactions.
• Assist in training new Call Center employees.

Education

High school diploma or GED

Job description

Resound Credit Union in Nashville is seeking a full-time Call Center Representative to join our growing team. You will handle member inquiries via phone, promote credit union products, and perform transactions with attention to accuracy and security.

The role emphasizes courteous member service, knowledge of fees and rates, and compliance with regulations. Training will be provided, and opportunities for growth exist within our local branches.