Floater: Universal Member Services Specialist

Resound Credit Union; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Resound Credit Union is seeking a full-time Member Services Support Specialist (Floater) in Nashville. The role functions as a Universal Associate supporting Branch Operations, Call Center, and other departments, delivering friendly, professional service in person, by phone, and through correspondence.

You will manage member transactions, assist with Online/Mobile banking questions, and help maintain strong security and confidentiality.

Qualifications

• Minimum high school diploma; business school or other business training is desired.
• Prefer one year of clerical experience.
• Previous teller or cash handling experience preferred.
• Personal computer experience is required.

Responsibilities

• Process member transactions including deposits, loan payments, cashier’s checks, transfers, check cashing, withdrawals, and wires.
• Proof and verify transactions; examine documents for endorsements and discrepancies.
• Assist Call Center and answer member calls; support Online/Mobile banking questions and password resets.
• Provide support to other departments as needed and adhere to security policies.

Skills

Customer service

Cash handling

Communication

Team player

Education

High school diploma

Business training

Job description

Resound Credit Union is seeking a full-time Member Services Support Specialist (Floater) in Nashville. The role functions as a Universal Associate supporting Branch Operations, Call Center, and other departments, delivering friendly, professional service in person, by phone, and through correspondence.

You will manage member transactions, assist with Online/Mobile banking questions, and help maintain strong security and confidentiality.