Member Services & Accounts Specialist

OnPoint Community Credit Union; Vancouver (WA); On-site; USD 28,000 - 40,000; Full time

Job summary

OnPoint Community Credit Union in Vancouver, WA is seeking friendly, customer-focused team members to support branch operations and deliver outstanding service to members. You will open new consumer accounts, handle deposits and loans, and help members achieve their financial goals.

The role requires multitasking, clear communication, and teamwork. Starting pay is $25.00 per hour, with branch hours varying by location.

Qualifications

• High school diploma or GED required.
• 1–2 years experience in a financial institution preferred.
• Retail sales or cash handling experience is a plus.
• Bilingual skills are a plus.
• Ability to register with NMLS.

Responsibilities

• Proactively delivers exceptional member service and supports the branch team.
• Opens new consumer and business accounts, fiduciary, IRAs, CDs, checking and loans.
• Handles account and loan maintenance and processes documentation.
• Performs outbound calling to develop or retain lending and deposit relationships.
• Acts as liaison between members and off-site staff to resolve issues and complete forms.
• Maintains cash drawer and balances within guidelines.

Skills

Member service

Interpersonal skills

Teamwork

Multitasking

Self-directed

Education

High school diploma or GED

Tools

Financial systems

Job description

OnPoint Community Credit Union in Vancouver, WA is seeking friendly, customer-focused team members to support branch operations and deliver outstanding service to members. You will open new consumer accounts, handle deposits and loans, and help members achieve their financial goals.

The role requires multitasking, clear communication, and teamwork. Starting pay is $25.00 per hour, with branch hours varying by location.