Member Services Teller – Growth & Community Impact

OnPoint Community Credit Union; Beaverton (OR); On-site; USD 25,000 - 36,000; Full time

Job summary

OnPoint Community Credit Union in Beaverton, OR is seeking a Teller to warmly welcome members and process routine financial transactions such as deposits and withdrawals. You will explain services that meet members’ needs and help strengthen relationships with the credit union.

You will deliver excellent service, balance cash drawers, and support lobby flow while upholding compliance. Starting pay is $22.00 per hour with at least 6–12 months of relevant experience; bilingual skills are highly

Qualifications

• High School graduate or GED required.
• A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
• Bilingual skills are highly desired.

Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Processes and accurately document all teller transactions according to established procedure.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses members’ questions and concerns to offer solutions.
• Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
• Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
• Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Perform any additional duties as required by the Management Team.
• Actively work to meet or exceed product and service cross-sale goals.

Skills

Cash handling

Cash counting

Teamwork

Customer service

Bilingual

Education

High School diploma or GED

Job description

OnPoint Community Credit Union in Beaverton, OR is seeking a Teller to warmly welcome members and process routine financial transactions such as deposits and withdrawals. You will explain services that meet members’ needs and help strengthen relationships with the credit union.

You will deliver excellent service, balance cash drawers, and support lobby flow while upholding compliance. Starting pay is $22.00 per hour with at least 6–12 months of relevant experience; bilingual skills are highly