Member-First Teller & Service Specialist

OnPoint Community Credit Union; Lake Oswego (OR); On-site; USD 25,000 - 36,000; Full time

Job summary

OnPoint Community Credit Union in Lake Oswego, OR, is hiring a Teller. You will welcome members, handle routine transactions (deposits, withdrawals, payments), and inform members about products to meet financial goals.

Starting pay is $22 per hour, no banking experience required, but with 6 months of sales or customer service experience. The role emphasizes friendly, responsive service and cross-selling. This position supports a welcoming branch environment.

Qualifications

• High School diploma or GED required.
• 6–12 months teller experience in financial industry or cash handling.
• Bilingual skills are highly desired.

Responsibilities

• Deliver exceptional member service with welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Processes and accurately documents all teller transactions according to established procedure.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses members’ questions and concerns to offer solutions.
• Proactively engaging member questions to uncover needs and cross-sell products and services; refer to staff or open product/service as appropriate.
• Assists with lobby management to ensure timely help and a welcoming environment.
• Keeps informed on up-to-date financial services and tools; educates members on new services available.
• Maintains cash drawer and balances within guidelines.
• Able to assist or lift 50-pound bags of coin and stand for extended periods.

Skills

Customer service

Cash handling

Sales

Teamwork

Communication

Multi-tasking

Education

High School diploma or GED

Job description

OnPoint Community Credit Union in Lake Oswego, OR, is hiring a Teller. You will welcome members, handle routine transactions (deposits, withdrawals, payments), and inform members about products to meet financial goals.

Starting pay is $22 per hour, no banking experience required, but with 6 months of sales or customer service experience. The role emphasizes friendly, responsive service and cross-selling. This position supports a welcoming branch environment.