Member Service Coordinator — Community Banking + Benefits

CoVantage Credit Union; De Pere (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k employer match

Annual bonus up to 4%

HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union is seeking a friendly Member Service Coordinator to greet members, answer questions, and support the teller line. You will help open new accounts and assist with branch operations while delivering a positive member experience in a community-focused setting.

Hourly pay ranges from $16.25 to $22.01, based on experience, with 401(k) match up to 200%, annual bonus up to 4%, HSA contributions, and PTO for community service. This role requires weekend availability.

Qualifications

• High school diploma or equivalent.
• Minimum two years' member/customer service experience.
• Strong communication skills, written and verbal.
• Is punctual and maintains a neat, professional appearance.
• Ability to work in direct, professional contact with people both in person and over the phone.

Responsibilities

• Greets each member as they enter the credit union in a friendly and professional manner.
• Directs members to the appropriate person or department if unable to provide information requested.
• Ensures that members are aware of credit union products and services.
• Performs teller transactions and opens additional shares for members as needed.
• Monitors the branches clerical items such as faxes, mail, notary services, and more.
• Maintains the confidentiality of member, employee, and credit union information.

Skills

Customer service

Communication skills

Punctuality

Professional appearance

Education

High school diploma or equivalent

Job description

CoVantage Credit Union is seeking a friendly Member Service Coordinator to greet members, answer questions, and support the teller line. You will help open new accounts and assist with branch operations while delivering a positive member experience in a community-focused setting.

Hourly pay ranges from $16.25 to $22.01, based on experience, with 401(k) match up to 200%, annual bonus up to 4%, HSA contributions, and PTO for community service. This role requires weekend availability.