Office Manager

YMCA of Greater Dayton; Springboro (OH); On-site; USD 19,286 - 23,143; Full time

Job summary

A community service organization in Springboro, Ohio, is seeking an Office Manager to oversee office procedures and coordinate membership services. The ideal candidate will have at least two years of administrative experience, strong bookkeeping skills, and the ability to handle customer inquiries effectively. Responsibilities include processing reports, supervising staff at the Member Service Desk, and ensuring excellent member service. A flexible work schedule may be required, including weekends or evenings.

Qualifications

• Minimum of two years of related administrative experience.
• Computer skills required for accounting and data entry.

Responsibilities

• Process daily, weekly, and monthly reports.
• Maintains files for correspondence and documents.
• Supervise front desk staff and operations.

Skills

Accounting/bookkeeping knowledge

Data entry

Word processing systems

Customer service

Problem-solving

Education

High school diploma or GED

2-year degree or applicable experience

Job description

Office Manager
Coffman YMCA
Springboro, Ohio
Full-Time/Non-Exempt
$$14.00-$16.80/hour

Position Summary

Responsible for carrying out business office and record keeping procedures for the branch. This position will also include Membership Coordinator responsibilities for the Coffman YMCA.

Office Manager Essential Functions

• Processes daily, weekly and monthly reports such as cash distribution, petty cash, expense summary accounts, accounts receivable, end-of-shift reports, Annual Campaign, and other applicable reports.
• Makes daily bank deposits and distributions.
• Maintains files for correspondence, documents, purchase orders, requisitions, and equipment, inventories and vendors.
• Orders office supplies.
• Records all purchase orders and invoices.
• Processes employee new hires, changes, terminations and maintains personnel files.
• Runs payroll reports and enters branch payroll on a bi-weekly basis.
• Organizes systems and procedures for the branch.
• Communicates office policy, procedures, and changes to all staff.
• Assists member service at the front desk during peak hours or when substitution of staff is necessary.
• Assists in the supervision and scheduling of front desk staff.
• Provides excellent member service and trains others in these services.
• Proactively solves problems
• Flexible work schedule may be required for occasional weekend or evening shift if needed.
• Carries out other duties as assigned by the Director or Management Staff.

Membership Coordinator Essential Functions

• Oversees Member Service Desk staff through scheduling, training and coaching.
• Oversees Member Service Desk Operations through:
• Organizing the Member Service Desk processes and systems.
• Processing of membership sales, changes, cancellations and all other member transactions, program registration, and other activities that occur at the Member Service Desk.
• Ensuring communication between Program Directors and other branch staff with the Member Service Desk staff.
• Remaining knowledgeable of member information and programs.
• Ensuring excellent phone service.
• Provides excellent member service and trains others in these services.
• Serves as scheduled staff coverage at the Member Services Desk.
• Conducts tours of the facility for prospective members and guests.
• Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Performs routine copying and filing.
• Is familiar with member information as outlined in the new member handbook.
• Proactively solves problems.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications

• High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• Two years or more of related administrative experience required.
• Computer skills are required as well as a general knowledge of accounting/bookkeeping, data entry, and word processing systems.