Member Services Teller: Precision, Trust & Growth

Desert-Financial-Credit-Unio; Tempe (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

Desert Financial Credit Union is seeking a Teller in Tempe, AZ to welcome members, handle cash transactions, and deliver courteous, compliant service. You will identify member needs through consultative conversations, promote digital self-service tools, and refer opportunities to support financial wellbeing.

You will follow procedures, maintain accuracy, and participate in coaching and cross-training to grow with the branch team. Notary certification within 30 days is preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in Sales and Service required.
• Notary – State Certification within 30 days preferred.
• Demonstrates accuracy and adherence to procedures; recognizes and resolves discrepancies.
• Comfortable with technology and learning new systems or tools.

Responsibilities

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.
• Process member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care; uphold compliance standards and take ownership of issue resolution, including potential fraud or security concerns.
• Engage members in consultative conversations to identify financial needs, provide basic guidance, and submit qualified referrals to support wellbeing.
• Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members with self-service adoption.
• Participate in coaching, feedback sessions, and cross-training opportunities to enhance performance and branch goals.
• Other duties as assigned.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Tools

CRM systems

Digital tools

Job description

Desert Financial Credit Union is seeking a Teller in Tempe, AZ to welcome members, handle cash transactions, and deliver courteous, compliant service. You will identify member needs through consultative conversations, promote digital self-service tools, and refer opportunities to support financial wellbeing.

You will follow procedures, maintain accuracy, and participate in coaching and cross-training to grow with the branch team. Notary certification within 30 days is preferred.