Full Time Travel Team Teller -Oconee County, Upstate South Carolina Region

TowneBank; Westminster (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

TowneBank is seeking a Member Service Representative to handle monetary transactions, verify checks, and assist members with inquiries. You will balance cash drawers, promote TowneBank products, and adhere to security and AML guidelines in a fast-paced branch environment.

The role emphasizes excellent in-person, phone, and email service, plus teamwork, reliability, and the ability to multi-task while learning new bank systems and processes.

Qualifications

• At least one year of bank teller experience with a single employer.
• Proven ability to give our members excellent service in person, on the phone, and by email
• At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
• Flexibility to learn and grow as new systems or processes emerge
• Ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Ability to work as an integral and reliable team player
• Ability to be punctual and dependable, keeping unplanned absences to a minimum
• Ability to listen well and resolve member issues in a positive manner
• Able to multi-task on a daily basis
• Able to learn new product information and promote benefits to members

Responsibilities

• Handle monetary transactions for members and enter them in the Bank's software programs and provide receipts
• Verifying checks and cash and examining documents for essential elements
• Reviewing & providing system overrides on other tellers' transactions, when needed
• Following the Bank's security guidelines on a daily basis
• Reviewing member accounts to make appropriate decisions regarding transactions
• Accurately keeping cash drawer in balance on a daily basis
• Promoting TowneBank and its products and services
• Providing exquisite service to members in person, on the phone or by email
• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, balancing the branch, etc.
• Obeying all applicable federal laws, rules, and regulations relating to AML including the Bank Secrecy Act

Skills

Bank teller experience

Customer service

Computer skills

MS Office

Cash handling

Accuracy

Team player

Punctuality

Communication skills

Multitasking

Product knowledge

Tools

Bank software

Outlook

Excel

Word

Job description

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

As a Member Service Representative, you may look forward to:

• Handling monetary transactions for members and enters them in the Bank's software programs and provides receipts
• Verifying checks and cash and examining documents for essential elements.
• Reviewing & providing system overrides on other tellers' transactions, when needed.
• Following the Bank's security guidelines on a daily basis
• Staying abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
• Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeping cash drawer in balance on a daily basis
• Promoting TowneBank and its products and services
• Providing exquisite service to members in person, on the phone or by email
• Displaying a professional appearance and behavior
• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

You have the following minimum required skills and competencies:

• At least one year of bank teller experience with a single employer.
• Proven ability to give our members excellent service in person, on the phone, and by email
• At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
• Flexibility to learn and grow as new systems or processes emerge
• Ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Ability to work as an integral and reliable team player
• Ability to be punctual and dependable, keeping unplanned absences to a minimum
• Ability to listen well and resolve member issues in a positive manner
• Able to multi-task on a daily basis
• Able to learn new product information and promote benefits to members

Physically you can anticipate the following:

• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required.
• Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time.
• Not be substantially exposed to adverse environmental conditions

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.