Member Service & Tech Support Specialist

Sam's East, Inc.; Kenosha (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

Sam's East, Inc. in Kenosha, WI is seeking a front-line teammate to assist members, operate the checkout area, and promote Sam's Club services.

You will guide members on self-service technology, process purchases, handle returns and exchanges, and help maintain a safe, welcoming shopping environment. This role emphasizes customer service, teamwork, and policy adherence to deliver a great experience.

Qualifications

• Retail experience including cash register operation.
• Familiar with mobile retail apps and self-checkout tech.
• Ability to handle payments, returns, refunds per policy.

Responsibilities

• Provides member service and assists at the checkout.
• Maintains the checkout area and displays.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Guides members on self-service technology and processes purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Presents a safe shopping environment and observes safety standards.
• Zones the area and organizes merchandise.
• Maintains records and logs as required.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's East, Inc. in Kenosha, WI is seeking a front-line teammate to assist members, operate the checkout area, and promote Sam's Club services.

You will guide members on self-service technology, process purchases, handle returns and exchanges, and help maintain a safe, welcoming shopping environment. This role emphasizes customer service, teamwork, and policy adherence to deliver a great experience.