Member Service Staff - Enterprise YMCA

Young Men’s Christian Association of Greater Montgomery

Enterprise (AL)

On-site

USD 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

YMCA Membership

Program Discounts

Employer Funded Retirement Plan

403B Retirement Savings Account

Professional Development Opportunities

Job summary

The Young Men’s Christian Association of Greater Montgomery in Enterprise, AL, is seeking a Member Service Staff member. This role involves welcoming members and guests, answering calls, and providing essential information regarding policies and programs.

Key duties include handling member concerns, managing sign-ups and payments accurately, and maintaining a professional appearance while embodying YMCA's Christian principles.

Qualifications

Must be at least 18 years old.
Basic use and knowledge of computers.
Certification in CPR/AED required within 30 days of employment.

Responsibilities

Greet members and visitors positively and professionally.
Handle and solve member concerns.
Answer the telephone promptly and courteously.
Manage member sign-ups and program registrations correctly.
Be accountable for money collected during shifts.
Maintain clean and professional appearance.

Skills

Customer service skills

Multi-tasking

Basic computer skills

Education

High school diploma or GED

Job description

Location: Enterprise, AL

Job Id:217

# of Openings:1

The Member Service Staff is responsible for welcoming members and guests into the facility, for answering and transferring calls, inputting information into the computer, and for communicating policy and program information to visitors at the desk. In addition, every position in the YMCA of Greater Montgomery is responsible for upholding the Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect and responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
Handle and solve member concerns
Answer the telephone in a prompt, courteous manner – three ring rule applies
No one left “on hold” for more than 30 seconds without personal contact
Provide all needed information on phone messages taken and give correct information to callers
Member sign-up and program registration all done correctly and in a timely manner
Enter receipt information correctly for membership and programs
Be accountable for all money collected during your shift. Money and receipt total should match
Perform routine filing and copying as needed
Perform facility access control duties by scanning member’s cards and entering visitors in the computer program.
Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
Understand and be able to apply emergency procedures
Open and/or secure building at the close of business as necessary.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be at least 18 years old. Must be multi-task oriented. Basic use and knowledge of computers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Current CPR/AED certification or must certify within 30 days of employment

Must complete YMCA Safety Trainings within 14 days of employment

BENEFITS INCLUDE