Member Services Staff

Young Men’s Christian Association of Greater Montgomery; Montgomery (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Young Men’s Christian Association of Greater Montgomery is hiring for a member services role at the Montgomery center. You will greet members and guests, answer questions, process sign-ups, and handle payments during your shift.

The ideal candidate has a high school diploma, basic computer skills, and a commitment to accuracy. Flexibility to work some weekends and evenings is required to maintain operations and a welcoming environment for all visitors.

Qualifications

• Basic computer skills and typing ability.
• Ability to greet and assist members and visitors professionally.
• Strong attention to detail and accuracy in information handling.

Responsibilities

• Greet and serve members and guests.
• Represent YMCA, enforce facility policies and security.
• Handle member concerns and telephone inquiries promptly.
• Process member registrations and program sign-ups accurately.
• Manage monetary transactions during shift and balance receipts.
• Maintain clean, professional appearance and wear YMCA attire.
• Open/close center and ensure building is secure at night.
• Work flexible hours, including some weekends.

Skills

Customer service

Multi-tasking

Computer basics

Communication skills

Education

High school diploma

Job description

This position is responsible for serving members and guests, maintaining memberservice control, answering member questions, and performing various otherduties.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.

• Greet and serve members and guests
• Greet members (by name) and visitors in a positive and professionalmanner as a representative of the YMCA; ensures the security of thefacility enforcing policy regarding visitors
• Handle and solve member concerns
• Answer the telephone in a prompt, courteous manner - three ring ruleapplies
• No one left "on hold" for more than 30 seconds without personalcontact
• Provide all needed information on phone messages taken and givecorrect information to callers
• Member sign-up and program registration all done correctly and in atimely manner
• Enter receipt information correctly for membership and programs
• Be accountable for all money collected during your shift. Money andreceipt total should match
• Perform routine filing and copying as needed
• Maintain clean and professional appearance for self and facility. Wearstaff shirt. Wear nametag. (shorts and skirts of moderate length, no bluejeans)
• Understand and be able to apply emergency procedures
• Opens and closes center as necessary. Ensures that buildingisempty and secured when closing at night.
• Must be able to work flexible hours including some weekends.

Qualifications:

• High school diploma or equivalent minimum, degree pursuit/currently employedin service industry preferred
• Basicknowledge and use of computers
• High degree of accuracy with providedinformation
• Multi-task oriented

Certifications and Trainings

• CPR, First Aid, AED or within 30 days
• YMCA Safety Trainings

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.