Member Service Staff

Young Men’s Christian Association of Greater Montgomery

Millbrook (AL)

On-site

USD 16,531 - 20,664

Part time

14 days+

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Benefits offered by this job

YMCA Membership

Program Discounts

Professional Development Opportunities

Job summary

A community service organization in Millbrook, Alabama, is seeking a Member Service Staff member. This position involves welcoming members, handling inquiries, assisting with program registrations, and maintaining facility security. Candidates must exhibit strong customer service skills, be at least 18 years old, and possess basic computer knowledge. Benefits include a YMCA membership and program discounts. Shifts are part-time on Mondays and Thursdays from 3:00pm to 8:00pm.

Qualifications

Minimum age of 18 years.
Ability to satisfactorily perform all essential duties.
Basic knowledge of computer operations.

Responsibilities

Greet members and visitors professionally.
Handle member concerns and inquiries.
Maintain security and control over the facility.

Skills

Customer service

Multi-tasking

Basic computer knowledge

Education

High school diploma or GED

Job description

The Member Service Staff is responsible for welcoming members and guests into the facility, for answering and transferring calls, inputting information into the computer, and for communicating policy and program information to visitors at the desk. In addition, every position in the Montgomery YMCA is responsible for upholding the Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect and responsibility. This job listing is for Monday and Thursdays from 3:00pm-8:00pm. You do have the ability to sub other shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
Handle and solve member concerns
Answer the telephone in a prompt, courteous manner – three ring rule applies
No one left “on hold” for more than 30 seconds without personal contact
Provide all needed information on phone messages taken and give correct information to callers
Member sign-up and program registration all done correctly and in a timely manner
Enter receipt information correctly for membership and programs
Be accountable for all money collected during your shift. Money and receipt total should match
Perform routine filing and copying as needed
Perform facility access control duties by scanning member’s cards and entering visitors in the computer program.
Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
Understand and be able to apply emergency procedures
Open and/or secure building at the close of business as necessary.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be at least 18 years old. Must be multi-task oriented. Basic use and knowledge of computers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Current CPR/AED certification or must certify within 30 days of employment
Must complete YMCA Safety Trainings within 14 days of employment

BENEFITS INCLUDE