Member Service Specialist - Hybrid/Remote

DFCU Financial; Dearborn (MI); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Hybrid/remote schedule

Paid training

Paid time off

401k match

Health insurance

Tuition reimbursement

Wellness program

Employee discounts

Volunteer opportunities

Career development

Job summary

DFCU Financial is seeking a Member Service Agent to join our Member Service Center in Dearborn. This role provides friendly, knowledgeable phone support and guidance to members across channels, from online banking to debit cards, while building relationships and achieving monthly sales goals.

The position offers part-time or full-time hours with paid training in Dearborn and the potential for hybrid or remote scheduling after training.

Qualifications

• High school diploma or equivalent.
• Previous customer service and sales experience preferred.
• Articulate phone skills and strong listening abilities.

Responsibilities

• Provide friendly phone service in a high-volume call center.
• Assist members with financial needs and product recommendations.
• Handle inquiries and transactions with accuracy; mitigate fraud.
• Meet monthly sales goals and maintain quality standards.
• Support multiple channels including online and mobile banking.

Skills

Customer service

Sales experience

Phone skills

Team collaboration

Tech proficiency

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

DFCU Financial is seeking a Member Service Agent to join our Member Service Center in Dearborn. This role provides friendly, knowledgeable phone support and guidance to members across channels, from online banking to debit cards, while building relationships and achieving monthly sales goals.

The position offers part-time or full-time hours with paid training in Dearborn and the potential for hybrid or remote scheduling after training.