Member Services Specialist — Financial Support & Growth

Total Community Credit Union; Taylor (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

401(k) match

STD, LTD, & AD&D

Life insurance

EAP

Paid time off

Paid holidays + floating holidays

Opportunities for growth

Job summary

Total Community Credit Union is seeking a customer-focused member service representative in the Downriver area. You will handle calls, assist with accounts and online banking, process payments, and support ATM/VISA issues, while maintaining confidentiality and accuracy.

This full-time role emphasizes friendly service and adherence to credit union procedures. The position requires at least two years in customer service, preferably in a financial setting, with strong communication and multitasking

Qualifications

• Two years of customer service experience required.
• Two years in a financial institution role preferred.
• Strong communication and relationship skills.

Responsibilities

• Answer calls and voicemails professionally.
• Assist members with accounts and online banking.
• Process payments and issue cards.
• Open/close accounts and take loan applications.
• Resolve account discrepancies.
• Provide friendly, confidential service.
• Educate members on CU products and promos.
• Follow credit union procedures and regulations.

Skills

Customer service

Communication skills

Multitasking

Tech-savvy

Education

High school diploma

Associate or bachelor's in business/finance preferred

Tools

CU Answers or credit union software

Job description

Total Community Credit Union is seeking a customer-focused member service representative in the Downriver area. You will handle calls, assist with accounts and online banking, process payments, and support ATM/VISA issues, while maintaining confidentiality and accuracy.

This full-time role emphasizes friendly service and adherence to credit union procedures. The position requires at least two years in customer service, preferably in a financial setting, with strong communication and multitasking