Member Service Agent

Dfcu-Financial; Dearborn (MI); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid/Remote schedule

Paid time off

Health insurance

401k match

Tuition reimbursement

Paid holidays

Job summary

DFCU Financial in Dearborn, MI is seeking a friendly Member Service Agent to provide phone and digital support, assisting members with transactions, product recommendations, and issue resolution.

Roles can be part-time or full-time, with paid training in Dearborn. After training, a hybrid/remote schedule may be available. You will work in a fast-paced call center and aim to meet monthly sales goals while helping protect members from fraud.

Qualifications

• High school diploma or equivalent.
• Experience in customer service and sales preferred.
• Strong computer and technology skills, including Microsoft 365.
• Ability to work in a fast-paced, high-volume environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
• Work in a fast-paced, high-volume, dynamic learning environment.
• Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM.
• Acquire and maintain a high level of product and service knowledge to provide efficient service and mitigate fraud or loss to the credit union.
• Communicate and proactively offer additional products and services to members; meet monthly sales goals.
• Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
• Maintain quality standards in all aspects of work.
• Comply with all credit union policies and procedures, including security.
• Identify processing errors and bring them to the attention of management.
• Perform end-of-day transaction review and balancing.

Skills

Customer service

Sales experience

Strong communication

Team player

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

Fairlane Town Center, 400 Town Center Dr, Dearborn, MI 48126, USA

Job Description

Posted Tuesday, August 25, 2026 at 4:00 AM

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.

Do you enjoy helping others and thrive in a fast-paced, team-driven environment? As aMember Service Agentin our Member Service Center, you’ll be the voice of our credit union—delivering friendly, knowledgeable support through phone and digital channels. You’ll assist members with their financial needs, provide product recommendations, and help resolve issues with empathy and efficiency. Whetherpart-timeor full-time , this is your opportunity to build relationships, meet goals, and make a difference—all while working in a dynamic call center environment. If you’re enthusiastic about service and ready to grow your career, we want to hear from you!

This position starts at $23 .00 /hour.

*You must be able to attend 8 - 10 weeks of paid training in Dearborn, Monday - Friday from 9am-5pm.

*And have the availability to work a rotational Saturday , once training is completed.

The Opportunity: Our Member Service Center is looking for bothpart timeandfull timeMember Service Agents to join their team!

What You’ll Do:

• Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
• Work in a fast-paced, high-volume, dynamic learning environment.
• Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM.
• Acquire and maintain a high level of product and service knowledge in order to provide efficient service and to mitigate fraud or loss to the credit union.
• Communicate and proactively offer additional products and services to members; Meet monthly sales goals.
• Provide solutions based, accurate service, including inquiries, financial transactions, loss mitigation.
• Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
• Maintain quality standards in all aspects of work.
• Comply with all credit union policies and procedures, including security.
• Identify processing errors and bring them to the attention of management.
• Perform end-of-day transaction review and/or balancing.

What You’ll Need:

• High school diploma or equivalent.
• Ability to work in a fast-paced, high-volume, dynamic environment.
• Previous customer service and sales experience preferred.
• Strong computer and technology skills.
• Basic math skills.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able toinitiateand embrace change.
• Excellent interpersonal skills, including written and verbal communication,and ability to work in a team environment.

What We Offer:

• Potential for hybrid/remote schedule once training is completed
• Monthly cash incentives for meeting performance goals
• Employee bonus program
• Paid lunch time
• Employee referral payouts for recruiting your friends and family
• Paid time off
• Paid holidays (13 per year)
• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Tuition reimbursement / Education assistance (full-time only)
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child (full time only)
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Short- & long-term disability plans paid for by company (full time only)
• Company provided basic life insurance
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Recognition and awards for outstanding team and individual performance (branch and member service center employees)

Fairlane Town Center, 400 Town Center Dr, Dearborn, MI 48126, USA