Member Experience Specialist — Remote Potential

Dfcu-Financial; Dearborn (MI); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid/Remote schedule

Paid time off

Health insurance

401k match

Tuition reimbursement

Paid holidays

Job summary

DFCU Financial in Dearborn, MI is seeking a friendly Member Service Agent to provide phone and digital support, assisting members with transactions, product recommendations, and issue resolution.

Roles can be part-time or full-time, with paid training in Dearborn. After training, a hybrid/remote schedule may be available. You will work in a fast-paced call center and aim to meet monthly sales goals while helping protect members from fraud.

Qualifications

• High school diploma or equivalent.
• Experience in customer service and sales preferred.
• Strong computer and technology skills, including Microsoft 365.
• Ability to work in a fast-paced, high-volume environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
• Work in a fast-paced, high-volume, dynamic learning environment.
• Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM.
• Acquire and maintain a high level of product and service knowledge to provide efficient service and mitigate fraud or loss to the credit union.
• Communicate and proactively offer additional products and services to members; meet monthly sales goals.
• Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
• Maintain quality standards in all aspects of work.
• Comply with all credit union policies and procedures, including security.
• Identify processing errors and bring them to the attention of management.
• Perform end-of-day transaction review and balancing.

Skills

Customer service

Sales experience

Strong communication

Team player

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

DFCU Financial in Dearborn, MI is seeking a friendly Member Service Agent to provide phone and digital support, assisting members with transactions, product recommendations, and issue resolution.

Roles can be part-time or full-time, with paid training in Dearborn. After training, a hybrid/remote schedule may be available. You will work in a fast-paced call center and aim to meet monthly sales goals while helping protect members from fraud.