Member Service Specialist — Growth & Perks (Part-Time)

Paycom; King (NC); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, operating Planet Fitness franchises, seeks a part-time Customer Service Representative in King, NC. You will deliver friendly member assistance, handle sign-ups, tours and log amenities, while promoting fitness classes and maintaining a clean club environment.

The role offers weekend shifts and scheduled starting pay at $11 per hour, with raises at 180 days, 1 year and every 6 months based on performance and anniversary date.

Qualifications

• Customer service experience required or preferred.
• Must be 18 years of age or older and have basic computer skills.
• High school diploma or GED is preferred.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script.
• Sign up and tour new members, log amenities and greet members.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to members and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent

Tools

Point of Sale system

Job description

National Fitness Partners, operating Planet Fitness franchises, seeks a part-time Customer Service Representative in King, NC. You will deliver friendly member assistance, handle sign-ups, tours and log amenities, while promoting fitness classes and maintaining a clean club environment.

The role offers weekend shifts and scheduled starting pay at $11 per hour, with raises at 180 days, 1 year and every 6 months based on performance and anniversary date.