Member Experience Specialist - Growth & Benefits

National Fitness Partners; Greensboro (NC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

PTO

401K Employer match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Employee Assistance Program

Free employee membership

Job summary

National Fitness Partners is hiring a Customer Service Representative to deliver exceptional service at our Planet Fitness club in Greensboro, NC. The role includes member sign-ups, answering questions, and promoting fitness programs in a welcoming environment.

You will work within a team, handling POS transactions and assisting guests while ensuring a clean and safe facility. Starting hourly pay is competitive with scheduled increases based on tenure and performance.

Qualifications

• Experience in delivering friendly, professional service.
• Ability to greet members and assist with sign-ups.
• Strong communication and problem-solving for member questions.

Responsibilities

• Provide superior customer service to Planet Fitness members, guests, and prospects.
• Greet members, sign up new members, and log amenities.
• Respond to questions and concerns promptly and professionally.
• Process beverage or merchandise purchases at the point of sale.
• Promote fitness classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Communication skills

Phone etiquette

Teamwork

Tools

POS system

Job description

National Fitness Partners is hiring a Customer Service Representative to deliver exceptional service at our Planet Fitness club in Greensboro, NC. The role includes member sign-ups, answering questions, and promoting fitness programs in a welcoming environment.

You will work within a team, handling POS transactions and assisting guests while ensuring a clean and safe facility. Starting hourly pay is competitive with scheduled increases based on tenure and performance.