Member Service Representative

Trumark Credit Union; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Trumark Credit Union, located at 1701 Market Street in Philadelphia, seeks a Member Service Representative at the Market Street Branch to deliver excellent member service and support daily banking needs.

You will handle transactions, cross-sell products, resolve issues, and help maintain smooth branch operations while contributing to members' financial wellness.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• 1+ years of experience in customer service, retail, or banking preferred.
• Strong communication, attention to detail, and technology proficiency required.

Responsibilities

• Provide exceptional customer service to members and answer inquiries.
• Process deposits, withdrawals, and payments accurately and compliantly.
• Cross-sell products and services to meet members' financial goals.
• Resolve member issues in a timely and professional manner.
• Maintain balanced cash drawers and keep accurate records.

Skills

Strong communication

Attention to detail

Technology proficiency

Positive attitude

Problem solving

Education

High school diploma or GED

Associate degree in business or related field

Job description

TRUMARK CREDIT UNION

Job Title: Member Service Representative

Department: Market Street Branch

Location: 1701 Market Street, Philadelphia, PA 1910.

Employment Type: Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

Flexibility & Balance

We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.

Opportunities to Grow

From day one, we invest in your career with training, development, and room to advance.

Benefits That Matter

• Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.

A Chance to Give Back

Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

As a Member Service Representative, you’ll play a vital role in our members' financial journeys:

• Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services: Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

What You Bring To The Table

Education: High school diploma or GED required; associate degree in business or a related field preferred.

Experience: 1+ years of experience in customer service, retail, or banking preferred.

Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.

Availability: Flexible hours, including evenings and Saturdays, may be required.

What To Expect After You Apply

• Application Review: We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision: After interviews, we’ll notify you of the outcome and next steps.

References

Please be aware that candidates may be asked to schedule reference calls as part of the employment consideration process.

We strive to keep you informed throughout the process and appreciate your time and effort!