Member Service Specialist: Financial Transactions & Solutions

Alera Financial; Herndon (VA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Long-term Disability

Critical Illness

Life Insurance

401(k) match

Profit Sharing

PTO

Flexible Spending Account

Tuition Reimbursement

Pet Insurance

Job summary

Alera Financial is seeking a customer-focused MSR/teller to handle member transactions, balance cash drawers, and support branch operations in Herndon, VA. The role emphasizes accuracy, compliance, and cross-selling financial services to meet member needs.

Ideal candidates have cash-handling experience and strong communication skills, with at least a high school diploma. Travel is limited; the position follows credit union policies and regulatory requirements.

Qualifications

• Requires cash-handling experience or teller/MSR background.
• Strong math, written and verbal communication skills.
• Limited travel may be necessary.

Responsibilities

• Perform member transactions and account maintenance.
• Analyze member requests to determine financial needs and cross-sell products.
• Follow all credit union policies, procedures and regulatory requirements.
• Assist Branch Manager in delinquency control and achieving goals.
• Process checks, mail, night depository and ATM transactions.

Skills

Cash handling

Communication

Education

High school diploma

Job description

Alera Financial is seeking a customer-focused MSR/teller to handle member transactions, balance cash drawers, and support branch operations in Herndon, VA. The role emphasizes accuracy, compliance, and cross-selling financial services to meet member needs.

Ideal candidates have cash-handling experience and strong communication skills, with at least a high school diploma. Travel is limited; the position follows credit union policies and regulatory requirements.