Member Services Representative

Self-Help Credit Union; Chicago Heights (IL); On-site; USD 27,552 - 38,572; Full time

Job summary

Self-Help Credit Union seeks a Member Service Representative (MSR)/Teller to help members with financial services, process transactions, and promote products. You’ll deliver top-tier service, handle deposits and transfers, and resolve account issues in a friendly, helpful manner.

The role requires bilingual English/Spanish, a high school diploma, and prior cash handling/customer service experience. On-site position with competitive hourly compensation.

Job description

WHO WE ARE

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

JOB DESCRIPTION

POSITION SUMMARY

The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.

WHAT YOU’LL DO

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and Log night, ATM, and mail deposits. (Part of dual‑control team).
• Perform other duties and projects as assigned.

WHAT YOU’LL NEED

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Minimum one year experience in a financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Ability to be trained and efficiently operate credit union systems and proprietary software, including New Solutions, Microsoft Excel, Word, and Outlook.

COMPENSATION RANGE

$24/hour

EEO STATEMENT

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.