Member Service Specialist - Credit Union Support

Land of Lincoln Credit Union; Mound (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

401k

Tuition Assistance

Employee Assistance Program

Fitness Programs

New Employee Referral Bonus

Job summary

Land of Lincoln Credit Union is seeking a Solution Center Associate to assist members with questions and account issues. You will manage calls, chats, and emails, providing courteous service while protecting confidentiality.

The role supports the Virtual Teller Manager and requires handling diverse member needs and transactions with accuracy and efficiency. The position is non-exempt and full-time, with daytime hours and potential overtime as the Solution Center expands.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of similar service experience (i.e., high-volume service, sales, hospitality, or office jobs).
• Proficient understanding of navigating multiple computer programs and the internet.
• Excellent interpersonal and service skills, highly professional written and verbal communication.

Responsibilities

• Reflect the credit union's core values in daily activities and when representing the credit union.
• Provide exceptional member service by answering questions and resolving issues with courtesy and professionalism.
• Answer questions about LLCU products/services, resolve matters efficiently, and follow up as needed.
• Monitor voicemail, chat, and email queues and respond promptly; escalate as necessary.
• Research and solve routine member questions and complaints related to accounts.
• Input and process wire transfers and assist with stop payments, card replacements, and other functions.

Job description

Land of Lincoln Credit Union is seeking a Solution Center Associate to assist members with questions and account issues. You will manage calls, chats, and emails, providing courteous service while protecting confidentiality.

The role supports the Virtual Teller Manager and requires handling diverse member needs and transactions with accuracy and efficiency. The position is non-exempt and full-time, with daytime hours and potential overtime as the Solution Center expands.