Member Service Specialist: Community Finance & Support

Mountain Credit Union; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Competitive salary

Paid Time Off

Job summary

Mountain Credit Union is seeking a Full-Time Member Service Representative to greet members in person, assist with transactions, and guide customers through financial options. This onsite role emphasizes building lasting relationships and delivering high-quality service in a fast-paced environment.

You will handle cash responsibly, use banking software, and collaborate with the team to ensure member satisfaction while representing MCU’s values of integrity and community focus.

Qualifications

• Attention to detail in transactions and member interactions.
• Clear, effective communication with members.
• Proficiency with computer systems and banking software.

Responsibilities

• Assist members with their banking needs and questions.
• Process transactions with accuracy and efficiency.
• Provide friendly, professional service to build trust and long-term relationships.
• Promote MCU benefits and services to meet member goals.

Skills

Attention to detail

Effective communication

Computer skills

Cash handling experience

Job description

Mountain Credit Union is seeking a Full-Time Member Service Representative to greet members in person, assist with transactions, and guide customers through financial options. This onsite role emphasizes building lasting relationships and delivering high-quality service in a fast-paced environment.

You will handle cash responsibly, use banking software, and collaborate with the team to ensure member satisfaction while representing MCU’s values of integrity and community focus.